Return & Refund Policy

Effective Date: May 11, 2026

Thank you for shopping with Valore London. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

We accept returns within 15 days of the original purchase date.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
Items must include original packaging and tags (if applicable)
Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items damaged through misuse or normal wear and tear

3. Return Process

To initiate a return, please contact us at:

Email: info@valorelondon.shop
Phone: 647-829-7535

Please include:

Your order number
The item(s) you wish to return
Reason for the return

Once your return request is approved, return instructions will be provided.

4. Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Original shipping charges are non-refundable unless the item arrived damaged or incorrect